Noisy Line
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- Re: Noisy Line
Noisy Line
12-05-2020 10:09 AM
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Hi I have a noisy phone line. I have connected the phone directly into the master socket (disconnecting all else including broadband) and its noisy as soon as you hear the dial tone. I ran a quietline test nevertheless which simply confirmed.
I have tried twice to get your automated Phone line check and both times it returned "something has gone wrong" please ring us. Ringing says 20 minutes waiting, so here I am.
Can someone get BTO to sort the line out please? they should not need to visit as its an external fault but if they do, please arrange a time with me.
Thanks.
Re: Noisy Line
12-05-2020 10:14 AM
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See links below.
I've had O/R out a few times over last 10 days; their protocol has been eased slightly
for home visits (where it's necessary/ justified). They are however limited to a maximum of 15 minutes within the dwelling (officially).
Re: Noisy Line
12-05-2020 10:20 AM
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Yes but thanks for the suggestions.
Problem is with the phone, trying to talk to people with someone crunching cellophane in your ear, but I guess it's upsetting my broadband too. My guess is the line in the road from the cabinet, put there by the Romans and getting a tad past it's use by date. I know there's been trouble before and finding a spare line in a workable state was hard 5 years ago.
That's a BT problem, I think it needs new cable but the cost is great for the few affected.
Re: Noisy Line
12-05-2020 12:21 PM
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I understand that despite reporting a fault the line checker might still raise a ticket on your account. Have you checked?
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Noisy Line
12-05-2020 1:12 PM
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I've tried Checking @Baldrick1 but haven't been able to find the relevent page. "My Questions" is either missing, has moved, or I'm losing the plot. (Probably 3!). ^-)
Re: Noisy Line
12-05-2020 1:48 PM
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Hi Dan,
Thank you for your message, and I am sorry to note the inconvenience.
In the interests of data security, I have created this online portal thread: https://www.plus.net/wizard/?p=view_question&id=201614816
Upon reviewing the contents you have any further questions, please reply via the thread.
Best Wishes
- Ken
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