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10-09-2016 7:14 PM
My line has noise, contacted customer service who says it is our problem.
My Mother is with TalkTalk and had similar problem sorted immediately, I'm still struggling with PlusNet even to get to speak to customer service - I can't wait 45minutes!
10-09-2016 8:20 PM
Have you run through the faults page procedure, assuming your line is with PN?
CHAT may be quicker option than phone.
10-09-2016 9:23 PM
@xjohnx
Welcome to the forums.
The phone trouble shooter for all Plusnet Phone Customers is at https://www.plus.net/my-account/tools/phone-troubleshooter
This is taken from the guide at https://www.plus.net/help/phone/phone-line-troubleshooting/
If the phone line is noisy and Plusnet is your phone provider, it is their job to get it fixed.Bad CS advice.
