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Noise on phone line

Newbie
Posts: 1
Thanks: 1
Registered: ‎16-10-2016

Noise on phone line

I'm inclined to agree with you.  I have been having 'phone trouble (phone sounds like a packet of biscuits being opened)  and broadband outages every day for some time.  Each time I get as far as doing a line check I get a message "Oops something has gone wrong please ring the support no."   There seems to be a permanently recorded message on the support line that the waiting time is 45 minutes.  I have received that message each day this week.  With the internet being down I don't have 45 minutes to spare.  Fed up

Moderator's note by Mike (Mav): Changed topic title to reflect issue.

2 REPLIES 2
Community Gaffer
Community Gaffer
Posts: 5,177
Thanks: 1,453
Fixes: 254
Registered: ‎25-03-2015

Re: appalling customer service

Welcome to the forums @SST.

 

Sorry to hear you're experiencing problems with your phone and broadband. Unfortunately testing your phone line isn't finding a fault.

 

I've raised a ticket on your account with some checks to carry out. If this doesn't help resolve the issue, please respond to the ticket and we'll get a fault raised with an engineer appointment.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
Moderator
Moderator
Posts: 20,453
Thanks: 3,812
Fixes: 423
Registered: ‎06-04-2007

Re: appalling customer service

Moderator's note by Mike (Mav)

Posts split to their own thread and title changed

Forum Moderator and Customer
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