Noise on phone line
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Noise on phone line
on 16-10-2016 4:42 PM - last edited on 18-10-2016 4:33 PM by Mav
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I'm inclined to agree with you. I have been having 'phone trouble (phone sounds like a packet of biscuits being opened) and broadband outages every day for some time. Each time I get as far as doing a line check I get a message "Oops something has gone wrong please ring the support no." There seems to be a permanently recorded message on the support line that the waiting time is 45 minutes. I have received that message each day this week. With the internet being down I don't have 45 minutes to spare. Fed up
Moderator's note by Mike (Mav): Changed topic title to reflect issue.
Re: appalling customer service
18-10-2016 3:49 PM - edited 18-10-2016 3:57 PM
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Welcome to the forums @SST.
Sorry to hear you're experiencing problems with your phone and broadband. Unfortunately testing your phone line isn't finding a fault.
I've raised a ticket on your account with some checks to carry out. If this doesn't help resolve the issue, please respond to the ticket and we'll get a fault raised with an engineer appointment.
Re: appalling customer service
18-10-2016 4:34 PM
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Moderator's note by Mike (Mav)
Posts split to their own thread and title changed
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
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