I switched from Talktalk to Plusnet on 20th June . When I tried to phone on the 21st June there was noise on the line which had not been there previously. I contacted Support and told them nothing had changed at my end so the fault must be at their end. An engineer from BT/Openreach called on the 27th June and thought he had fixed the fault but when I tried to phone later the noise was still there. It is now 21 days since I reported this fault and Plusnet still have not fixed it. I have phoned Support constantly about the problem but get the same response blaming their 'suppliers' who are BT/Openreach . Also get the same text messages every day apoligising like this
"I can only apologise so for for the length of time it is taking to resolve your issue. The underlying problem we are facing is that currently we are unable to progress your telephone fault issue due to the fault being stuck in our suppliers systems. We have contacted out suppliers who are trying to get this resolved. As we don't want to close your fault off and re-open it, this is why it is taking longer than expected to resolve your fault.
As soon as we have any further updates, we will contact you and let you know ASAP. We appreciate your patience on this matter".
There seems to be something fundamentally wrong with the set up between Plusnet and BT/Openreach if BT/Openreach are ignoring calls from Plusnet and show no willingness to fix any faults they report. That is why the Mangers of Plusnet need to sort this out.
If the noise on my line is not fixed soon I will have to cancel my contract and move on to a cable supplier.
If any member of the support team can help it's Question 43791947
