cancel
Showing results for 
Search instead for 
Did you mean: 

Noise on line now no dial tone.

FIXED
Sterling
Hooked
Posts: 5
Thanks: 3
Registered: ‎13-03-2018

Noise on line now no dial tone.

The line had been noisy for several days so I reported the fault  on 07/03/2018. Broadband was intermitant. Received a computer generated reply. On the 10/03/2018 line was dead. A line test was done and external   fault found and was passed onto Openreach. The phone has now had a fault for over a week and nothing has been done. Direct debit taken out today for a service I'm not receiving. Contract is almost up.

5 REPLIES 5
RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Noise on line now no dial tone.

 

Hi @Sterling

 

Thanks for getting in touch.

 

The estimated response time for your phone fault is tomorrow 14/3/18.

 

If the issue isn't resolved by COP tomorrow could you please let me know and I'll be happy to chase this up on your behalf?

 

You can view and track your fault ticket here

 

Best Wishes,

 

Dave

Sterling
Hooked
Posts: 5
Thanks: 3
Registered: ‎13-03-2018

Re: Noise on line now no dial tone.

Hi  RandallFlagg,

thanks for your quick response. I will  keep in touch and let you know what happens tomorrow,

Regards,

Sterling.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,181
Thanks: 9,157
Fixes: 1,474
Registered: ‎21-04-2017

Re: Noise on line now no dial tone.

Fix

Hi Sterling.

It looks like an engineer is assigned to the job.

Hopefully your phone line is fixed soon.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Sterling
Hooked
Posts: 5
Thanks: 3
Registered: ‎13-03-2018

Re: Noise on line now no dial tone.

Hi Dave,

engineer arrived when you said. Problem fixed, he had to go up telegraph pole.

Thanks for your help,

Regards,

Sterling,

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,917
Thanks: 621
Fixes: 173
Registered: ‎27-04-2007

Re: Noise on line now no dial tone.

That's really good to see, thanks for the update Sterling. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team