Noise on line now no dial tone.

[#1]

The line had been noisy for several days so I reported the fault  on 07/03/2018. Broadband was intermitant. Received a computer generated reply. On the 10/03/2018 line was dead. A line test was done and external   fault found and was passed onto Openreach. The phone has now had a fault for over a week and nothing has been done. Direct debit taken out today for a service I'm not receiving. Contract is almost up.

[#2]

Hi @Sterling

Thanks for getting in touch.

The estimated response time for your phone fault is tomorrow 14/3/18.

If the issue isn't resolved by COP tomorrow could you please let me know and I'll be happy to chase this up on your behalf?

You can view and track your fault ticket here

Best Wishes,

Dave

[#3]

Hi  RandallFlagg,

thanks for your quick response. I will  keep in touch and let you know what happens tomorrow,

Regards,

Sterling.

[#4 · Accepted solution]

Hi Sterling.

It looks like an engineer is assigned to the job.

Hopefully your phone line is fixed soon.

[#5]

Hi Dave,

engineer arrived when you said. Problem fixed, he had to go up telegraph pole.

Thanks for your help,

Regards,

Sterling,

[#6]

That's really good to see, thanks for the update Sterling.