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No working phone line - 3 weeks & counting!

DawnH
Dabbler
Posts: 10
Thanks: 2
Registered: ‎30-10-2018

No working phone line - 3 weeks & counting!

I've had no dial tone for over 3 weeks now and am still waiting for plusnet to get it sorted (having contacted as soon as the problem appeared, and at least twice more - so far).
According to the ticket on my account, the engineers do not appear to have been able to fix it externally, but despite having requested an engineer visit the week before last I have still not been given an appointment time.

The last update to the ticket was a week ago now, so I would just like to know what is happening with resolving this ongoing problem.

Very unimpressed with this poor level of service Sad

3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,197
Thanks: 9,157
Fixes: 1,474
Registered: ‎21-04-2017

Re: No working phone line - 3 weeks & counting!

Sorry for the delayed response and for the length of time the fault is ongoing for.

I've booked the appointment for an engineers visit and updated your ticket with the timeslot.

If you need to re-arrange this, please let us know as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
DawnH
Dabbler
Posts: 10
Thanks: 2
Registered: ‎30-10-2018

Re: No working phone line - 3 weeks & counting!

Thank you for your response.

I assume the date should be November not October.

And I hope my previous request (via the ticket system and when talking to a plusnet adviser on the phone) to be the first visit of the day (if at all possible), or at least early in the day, has been passed on, as I will need to be getting to work as soon as the problem is finally fixed.

Thanks

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,197
Thanks: 9,157
Fixes: 1,474
Registered: ‎21-04-2017

Re: No working phone line - 3 weeks & counting!

I assume the date should be November not October.

Yes, that's correct I did mean the 1st November. Sorry about that.

 

And I hope my previous request (via the ticket system and when talking to a plusnet adviser on the phone) to be the first visit of the day (if at all possible), or at least early in the day, has been passed on, as I will need to be getting to work as soon as the problem is finally fixed.

Unfortunately we can't make that request of our suppliers other than leaving notes for the engineer, but the engineer who picks the job up will read the notes when they pick the job up rather than first thing in the morning.

Apologies for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team