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No services and no one to contact??

Santerg
Interested
Posts: 2
Thanks: 1
Registered: ‎24-04-2020

No services and no one to contact??

Hi

Anyone have any phone numbers to be able to contact someone my partners services have all gone and apparently plusnet stop at 6?Huh
4 REPLIES 4
198kHz
Seasoned Hero
Posts: 5,635
Thanks: 2,647
Fixes: 38
Registered: ‎30-07-2008

Re: No services and no one to contact??

@Santerg Welcome to the forum.  🙂


...and apparently plusnet stop at 6?Huh

Yes, it's 9am - 6pm.

Have you checked out things you can try, as decribed in the

Coronavirus update

at the top of most pages on the Plusnet website?

Murphy was an optimist
FTTC 40/10   Billion 8800NL
BT technician (Retired)
Santerg
Interested
Posts: 2
Thanks: 1
Registered: ‎24-04-2020

Re: No services and no one to contact??

Yes and didn’t help it has come back now but intermittent and very slow going, will get her to call them tomorrow. Have to say it’s a very poor setup on plusnets part and glad I’m no where near them.

Cheers for taking he time to reply though. 👍
198kHz
Seasoned Hero
Posts: 5,635
Thanks: 2,647
Fixes: 38
Registered: ‎30-07-2008

Re: No services and no one to contact??

OK, thanks for reply.

If she doesn't get through on the phone tomorrow, a Plusnet staffer should pick up this thread and respond.

It must be very difficult for all ISPs at present; whether Plusnet are faring better or worse than other providers I couldn't say.

Murphy was an optimist
FTTC 40/10   Billion 8800NL
BT technician (Retired)
WillF
Plusnet Help Team
Plusnet Help Team
Posts: 221
Thanks: 51
Fixes: 22
Registered: ‎31-03-2020

Re: No services and no one to contact??

Hi @Santberg, sorry for the delay in getting back to you. If you can give me any of the account details via PM I can take a look for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team