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No ring tones on my other phones

bigsisjr
Newbie
Posts: 4
Registered: ‎01-06-2013

No ring tones on my other phones

Since my homephone was transferred to plusnet, only my cordless phone rings when I have an incoming call.
On it's own it is not loud enough, and I am missing calls.
What can I do to fix this please? 
7 REPLIES 7
PeeGee
Pro
Posts: 1,217
Thanks: 84
Fixes: 3
Registered: ‎05-04-2009

Re: No ring tones on my other phones

Something else must have happened in addition to the service transfer. Has your wiring changed - eg you have removed the rat-tail filters because you have fibre? Many (corded) phones do not have the ring circuit, so a simple test would be to plug the phone into a rat-tail filter and see if that cures the problem (the filter contains the necessary components).
Plusnet FTTC (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,960
Thanks: 628
Fixes: 176
Registered: ‎27-04-2007

Re: No ring tones on my other phones

Keeping in mind what PeeGee posted, let me know if that doesn't help as this can sometimed be due to a fault with the service.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
bigsisjr
Newbie
Posts: 4
Registered: ‎01-06-2013

Re: No ring tones on my other phones

Yes, thank you!
I replaced the filters and all phones now ring.
I was told to remove them by the engineer, as he said they were not necessary now,
and may interfere with the service- not sure if he was referring to the phone service or the fibre optic service?
If this isn't affected, then the problem is solved!  Smiley
picbits
Rising Star
Posts: 3,428
Thanks: 22
Registered: ‎18-01-2013

Re: No ring tones on my other phones

It sounds like he disconnected the ring wire in the extension plate on the VDSL2 socket - some phones won't work without this.
I could be wrong though.
bigsisjr
Newbie
Posts: 4
Registered: ‎01-06-2013

Re: No ring tones on my other phones

Probably Dom - I have very old phones just for the fun of them!
They're colour co-ordinated which you can't find nowadays, and one of them is a 60's dial phone.
They are all ringing away nicely again now though - thanks everyone  Cool
bigsisjr
Newbie
Posts: 4
Registered: ‎01-06-2013

Re: No ring tones on my other phones

Oh dear, it hasn't worked after all.
I now have all my phones ringing but when I answer, the caller cannot be heard.
If they ring again, it seems the call goes straight to my voicemail.
I've had to disconnect the filters again so I'm back to square one  Sad
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,960
Thanks: 628
Fixes: 176
Registered: ‎27-04-2007

Re: No ring tones on my other phones

@bigsisjr
Sorry to hear that, especially after you'd thought you got it sorted out. An engineer visit will probably be needed to correct that. I'm going to advise raising that via the fault checker to start the process off: http://faults.plus.net
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team