No ring tone or caller ID - line/exchange fault?
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No ring tone or caller ID - line/exchange fault?
30-10-2014 7:35 PM
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There is a strange fault on my phone system. There's no indication of incoming calls (no ring tone or Caller ID on the display) but if I pick up the handset I can take the call as normal. There is a dial tone and I can make outgoing calls as normal.
I have of course tried another phone at the master socket but it's the same.
Where might the fault lie?
Mike
Re: No ring tone or caller ID - line/exchange fault?
30-10-2014 8:24 PM
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Have you tried 17070 to check your line ID? could be you have someone else`s line.
Re: No ring tone or caller ID - line/exchange fault?
30-10-2014 9:09 PM
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Quote from: 2u2me Hia,
Have you tried 17070 to check your line ID? could be you have someone else`s line.
Hi and thanks (I didn't know about 17070!).
It reported my number correctly. I tried the ringback test but nothing happened until my phone indicated an unanswered call.
Mike
Re: No ring tone or caller ID - line/exchange fault?
30-10-2014 10:53 PM
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Re: No ring tone or caller ID - line/exchange fault?
30-10-2014 11:20 PM
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Re: No ring tone or caller ID - line/exchange fault?
30-10-2014 11:29 PM
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Re: No ring tone or caller ID - line/exchange fault?
31-10-2014 10:00 AM
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I just tried to give you a call about this. I tested your line for a fault and although this looks like an exchange/network issue we need to book an engineer to visit and test from your side.
I've replied to your ticket online. If you can get back to us on there and let us know we'll get something sorted for you.
Re: No ring tone or caller ID - line/exchange fault?
31-10-2014 12:45 PM
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Thanks for the prompt response to this. I just missed picking up your call! I have replied as requested.
Great service.
Mike
jim:quote
Re: No ring tone or caller ID - line/exchange fault?
31-10-2014 1:02 PM
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If you can confirm a couple of dates and times for your availability I'll go ahead and book an appointment for you.
Either get back to us on the ticket or on here.
Cheers!
Re: No ring tone or caller ID - line/exchange fault?
31-10-2014 9:44 PM
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Thanks again.
Mike
Re: No ring tone or caller ID - line/exchange fault?
01-11-2014 11:04 AM
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The engineer's been booked for Thursday 06/11/2014 between 1PM and 6PM. The engineer can turn up anytime within this slot. As we cannot guarantee that they'll call we do advise that you are present during this time slot for the appointment.
I've updated the information on the Ticket for you as well.
Re: No ring tone or caller ID - line/exchange fault?
02-11-2014 5:33 PM
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Mike
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