No phone

[#1]

Help please Plusnet

Job number EA4 ULE 21      Dated 9th April 2020

Promised next day connection to elderly couple in need of urgent help and no mobile phone signal

on a white flag !

Regards  FJT

[#2]

I've taken this on for you and raised a 'welfare case' with Openreach. I hope to bring positive news sooner rather than later.

[#3]

Thanks for looking into this Tony T.

I am FJT's son and it looks like his (fibre) internet has gone down too since posting his original message here. Whether that's related to the phone I don't know and what with lockdown and no cellular access it's difficult to find out!

So any updates from your side will be gratefully received and I will endeavour to pass them on to FJT via his neighbour(s).

Many Thanks

[#4]

I'm not scheduled in the office for the next couple of days so @Gandalf has kindly agreed look after for us in my absence.

[#5]

Morning @FJT and @Wobblydog 

Our suppliers escalation team are getting a precision testing officer from their complex engineering team allocated to the job today in an effort to restore the service asap. I'll check back later on this afternoon.

[#6]

Hi Gandalf, just to let you know it looks like the phone was fixed around 2-ish and the folks are back in touch with the world. They didn't have an engineer visit at their end so assume the problem was fixed elsewhere.

We are very grateful for your help on this.

Many Thanks

Paul

[#7]

Thanks for the confirmation Paul that's really good to see!

I've passed this on to @plusnettony as I'm sure he'll be happy to see their line's fixed now too.

Let us know if there's ever anything you or they need help with.

[#8]

Thank you Plusnet  the phone now working after 8 days.......thought you had fogotten the elderly

Apologies for delay with the thanks as the broadband had stopped working again but all's well at last

FJT

[#9]

Moderators Note

Topics merged.

[#10]

Thanks for getting back to us @FJT 

No problem and not at all, apologies for the time it's taken us to reach this stage though. I'm happy to see both your phone and broadband are now working. I've added a credit towards your next bill to cover the time you've paid for a service you've not had. I've also made you an offer of a gesture of goodwill you can view and respond to by going Here.

Let us know if there's ever anything else you'd need help with. 

Cheers,

Anoush (and Tony - currently out of the office)