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No phone since 1pm today

siansomers
Dabbler
Posts: 16
Registered: ‎29-09-2013

No phone since 1pm today

Hi
We have no dial tone on home phone - I believe it went off at 1pm today which I think coincides with some planned maintenance work?
Have done all the checks and plugged a wired phone into all our sockets and none of them work
Could something have gone wrong due to the maintenance work?
Thanks
Sian
3 REPLIES 3
siansomers
Dabbler
Posts: 16
Registered: ‎29-09-2013

Re: No phone since 1pm today

I should add that I logged a problem but put my home telephone number as best contact number but this obviously won't work 
We don't have a good mobile signal in the house either so only way to contact us is via email or during the day on mobile when I'm at work
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: No phone since 1pm today

I assume that you are referring to Plusnet maintenance.
If this is the case then that can't have affected the phone connection
If you haven't already I recommend raising a phone fault here https://www.plus.net/wizard/?p=wizard&page=22965&wizard_id=38 - which from your update I assumer that you did
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: No phone since 1pm today

I've just updated your fault ticket, if you can let us know when you've responded and have been through the tests outlined on there we'll get this picked up.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.