No phone since 1pm today

[#1]

Hi
We have no dial tone on home phone - I believe it went off at 1pm today which I think coincides with some planned maintenance work?
Have done all the checks and plugged a wired phone into all our sockets and none of them work
Could something have gone wrong due to the maintenance work?
Thanks
Sian

[#2]

I should add that I logged a problem but put my home telephone number as best contact number but this obviously won't work 
We don't have a good mobile signal in the house either so only way to contact us is via email or during the day on mobile when I'm at work

[#3]

I assume that you are referring to Plusnet maintenance.
If this is the case then that can't have affected the phone connection
If you haven't already I recommend raising a phone fault here https://www.plus.net/wizard/?p=wizard&page=22965&wizard_id=38 - which from your update I assumer that you did

[#4]

I've just updated your fault ticket, if you can let us know when you've responded and have been through the tests outlined on there we'll get this picked up.