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No phone service!!!

SkylineUK
Grafter
Posts: 60
Registered: ‎01-04-2010

No phone service!!!

I'm a new customer for broadband and phone and somehow Plus Net have screwed up communication with BT.  BT have cut me off on 31st March and the same day I receive an email from Plusnet saying they will transfer my phone service in ten days!!   A bloody poor start to a new relationship....   I phone PlusNet to be told it will be 19 days and I explain my wife's parents are both bed-ridden and phone us twice a day.  They say it is BT's fault.  I ring BT and they say it is PlusNet's fault.  I register a complaint/question on my 'Questions' area, receive an automated acknowledgement and bugg** all else.
Is this a taste of the customer service I can expect?    Angry
(NB: Didn't mean to crosspost - just not familiar yet with categories)
8 REPLIES 8
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: No phone service!!!

Hi there,
As discussed, the order is progressing, but personally I'd go back to BT and ask them to restore full service until the transfer is complete.
SkylineUK
Grafter
Posts: 60
Registered: ‎01-04-2010

Re: No phone service!!!

Thanks for the phone call Mand, I appreciate the detailed and personal update.
Smiley
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: No phone service!!!

No problem. Smiley
SkylineUK
Grafter
Posts: 60
Registered: ‎01-04-2010

Re: No phone service!!!

I just received an email (a.m. Thursday 15th April) saying:
"You've successfully cancelled your Home Phone service. If you change your mind, just go to our signup page at http://www.plus.net"
!!!!!!!!!!!!!!!!!!!!!!!
What's that all about??  I haven't cancelled anything.  You promised to connect my phone service 19th April!!!
Angry Angry

Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: No phone service!!!

Hi there,
As discussed, I'm looking into this.
SkylineUK
Grafter
Posts: 60
Registered: ‎01-04-2010

Re: No phone service!!!

Mand, I sent you an email, did you get it ok?
John
SkylineUK
Grafter
Posts: 60
Registered: ‎01-04-2010

Re: No phone service!!!

Mand
I sent a second one in reply to your phone message of Friday pm.
Did you receive that one ok also?
Thanks
John
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: No phone service!!!

I've got one sent at 8:30 on Saturday morning.
Thanks for the clarification, I'm doing some more digging.