No phone service/broadband at elderly Dads house
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- No phone service/broadband at elderly Dads house
No phone service/broadband at elderly Dads house
13-08-2020 4:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No phone service/broadband at elderly Dads house
13-08-2020 4:29 PM - edited 13-08-2020 4:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have you had a look in your tickets to see if the troubleshooter raised one?
It often does even though an error is displayed.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: No phone service/broadband at elderly Dads house
13-08-2020 4:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Wish a CS staff member would see this on here.
I'm doing all of this in a bridle way a few 100ft from Dads house as my mobile signal useless. 🙄
Re: No phone service/broadband at elderly Dads house
13-08-2020 4:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Milliemac22 Without details of your dad, there is no way anyone can investigate this - unfortunately, it is not safe to post his details online, so I will try and point a PN Help Team member here, but can't make any promise of success, like your dad, I'm only a customer.
@EmilyD , @Gandalf - any chance of help here?
Re: No phone service/broadband at elderly Dads house
13-08-2020 5:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting in touch @Milliemac22
I'm sorry for the issues with your Dad's phone and broadband service.
Could you drop me a PM with his landline number and/or full address so I can investigate further. If he or anybody who lives with him have any medical conditions and/or a care-line pendant could you possibly include details of this in the private message? I can look at raising an emergency welfare case with Openreach.
Re: No phone service/broadband at elderly Dads house
14-08-2020 9:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- No phone service/broadband at elderly Dads house