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No phone or internet

rossandsian
Newbie
Posts: 4
Registered: 17-11-2013

No phone or internet

My phone and internet have been down since last night and finding it impossible to work out how to report this without being on hold for 30 minutes.  Anyone else having connection problems in South London? Driving me nuts trying to work out what to do!
2 REPLIES
Superuser
Superuser
Posts: 9,768
Thanks: 1,151
Fixes: 63
Registered: 06-04-2007

Re: No phone or internet

You could raise a ticket using the Help Assistant (the link https://www.plus.net/wizard/?p=wizard&page=22945&wizard_id=38 should be suitable). The text on that page explains checks to do and what information is needed.
Otherwise calling the CSC as late as possible is likely to give shorter wait times. Sad
David
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: No phone or internet

Locked in favour of existing topic http://community.plus.net/forum/index.php/topic,120238
Please keep things in one place