No phone or Internet for 7 days!

[#1]

Can someone have a look at 91984087 and get back to me soonest.
Thankyou

[#2]

Further to my previous can you contact user on his mobile
Thanks

[#3]

Hi Mikewalsh,
Sorry to see there's a problem with the phone service. I can see that our Faults team have received an update from BT Openreach stating that the fault is part of a common fault affecting a number of users. A further update is due today. Our Faults team will update the ticket with any further information.
Apologies for any inconvenience caused.

[#4]

Hi Linn
That update was last Thursday! The number of users is irrelevant and sounds like an Openreach excuse. If several users where affected an outage would have been declared - non have been issued. They need action not updates 
Regards
Mike