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No phone but broadband

srlh
Browser
Posts: 2
Registered: ‎27-03-2020

No phone but broadband

Hi,

 

For the last 10 days we have not been able to make calls over our landline though the boardband is working.  I have followed the tips on the webpage but to no avail.  I have changed the phone over in case it was the phone.  I have tried to call Plusnet but get an automated message saying no one is home and the chat is disabled.  Given we have been asked to use landlines to relieve some of the pressure on the mobile network, what is the next step?

 

Thanks,

Simon

3 REPLIES 3
BrightonRock
Pro
Posts: 471
Thanks: 124
Fixes: 7
Registered: ‎09-04-2016

Re: No phone but broadband

Welcome to the Forum @srlh 

 

Did you run the troubleshooter? https://www.plus.net/my-account/tools/phone-troubleshooter

srlh
Browser
Posts: 2
Registered: ‎27-03-2020

Re: No phone but broadband

I did but no luck.

Any other idea?

Thanks for any help,

Srlh

BrightonRock
Pro
Posts: 471
Thanks: 124
Fixes: 7
Registered: ‎09-04-2016

Re: No phone but broadband

What did the troubleshooter say? Check your online account and see if the troubleshooter raised a ticket. If so, Openreach/Plusnet should be aware of your problem.