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No more free calls to the Channel Isles???

tony_madge
Dabbler
Posts: 22
Registered: ‎03-08-2007

No more free calls to the Channel Isles???

I did send a question via the help ticket...but no one bothered to get back to me which is unusual as they normally do?Huh
Anyway I had the update e-mail stating that Plusnet were doing away with charges to 0845 numbers, excellent news, but a strap line at the bottom of the mail said that C.I. calls were not included in the anytime package. When did this stop and as I use the phone to call a friend in the C.I. its not good news. I made a call on the 02/09/2009 for 21 minutes, as yet this has not incurred a charge and I will be annoyed if it does... would someone care to enlighten me on this at all please?Huh
Tony
4 REPLIES 4
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: No more free calls to the Channel Isles???

Hiya,
Apologies for this oversight.
Calls to the Channel Islands are still included.
tony_madge
Dabbler
Posts: 22
Registered: ‎03-08-2007

Re: No more free calls to the Channel Isles???

James thanks for the quick reply and the good news Smiley Smiley
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: No more free calls to the Channel Isles???

Just to add to that, we've amended the rest of the emails so that everyone else doesn't have to go through the same level of confusion Smiley
mal0z
Grafter
Posts: 3,486
Registered: ‎02-10-2008

Re: No more free calls to the Channel Isles???

Another good reason for the emails to go out in batches over a few days - after all it is over a month before the changes take affect.