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No more free calls to the Channel Isles???
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No more free calls to the Channel Isles???
09-09-2009 4:17 PM
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I did send a question via the help ticket...but no one bothered to get back to me which is unusual as they normally do?
Anyway I had the update e-mail stating that Plusnet were doing away with charges to 0845 numbers, excellent news, but a strap line at the bottom of the mail said that C.I. calls were not included in the anytime package. When did this stop and as I use the phone to call a friend in the C.I. its not good news. I made a call on the 02/09/2009 for 21 minutes, as yet this has not incurred a charge and I will be annoyed if it does... would someone care to enlighten me on this at all please?
Tony
Anyway I had the update e-mail stating that Plusnet were doing away with charges to 0845 numbers, excellent news, but a strap line at the bottom of the mail said that C.I. calls were not included in the anytime package. When did this stop and as I use the phone to call a friend in the C.I. its not good news. I made a call on the 02/09/2009 for 21 minutes, as yet this has not incurred a charge and I will be annoyed if it does... would someone care to enlighten me on this at all please?
Tony
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Re: No more free calls to the Channel Isles???
09-09-2009 4:25 PM
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Hiya,
Apologies for this oversight.
Calls to the Channel Islands are still included.
Apologies for this oversight.
Calls to the Channel Islands are still included.
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Re: No more free calls to the Channel Isles???
09-09-2009 4:29 PM
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James thanks for the quick reply and the good news
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Re: No more free calls to the Channel Isles???
09-09-2009 4:30 PM
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Just to add to that, we've amended the rest of the emails so that everyone else doesn't have to go through the same level of confusion
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Re: No more free calls to the Channel Isles???
09-09-2009 7:00 PM
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Another good reason for the emails to go out in batches over a few days - after all it is over a month before the changes take affect.
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