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No line rental saver option when ordering FTTC?
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No line rental saver option when ordering FTTC?
01-10-2012 10:41 PM
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Hi,
I'm just going through the sign-up for FTTC and was going to add the phone line too but i don't get the option to pay the year line rental upfront. I get to the end and it has added the £12.99 option. I don't want to hit the final button in case i get tied in to the monthly rather than annual price. I've been back through the process twice, but still can't see anything. Have i missed something obvious?
Cheers,
Dave
I'm just going through the sign-up for FTTC and was going to add the phone line too but i don't get the option to pay the year line rental upfront. I get to the end and it has added the £12.99 option. I don't want to hit the final button in case i get tied in to the monthly rather than annual price. I've been back through the process twice, but still can't see anything. Have i missed something obvious?
Cheers,
Dave
Message 1 of 7
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Re: No line rental saver option when ordering FTTC?
01-10-2012 10:44 PM
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You may well have to do it in two separate orders
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 2 of 7
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Re: No line rental saver option when ordering FTTC?
02-10-2012 11:40 AM
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Hi Dave,
You cannot take up line rental saver until your phone line is active, as soon as it it go <a href="http://www.plus.net/addons/line-rental-saver/">here</a> and you will be able to active it.
You cannot take up line rental saver until your phone line is active, as soon as it it go <a href="http://www.plus.net/addons/line-rental-saver/">here</a> and you will be able to active it.
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Re: No line rental saver option when ordering FTTC?
02-10-2012 1:21 PM
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Thanks for your replys. Slightly odd that it can't be added at order time, but never mind, - I can get on with the order process now I have an answer
Cheers,
Dave
Cheers,
Dave
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Re: No line rental saver option when ordering FTTC?
03-10-2012 3:30 PM
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Just realised - phone isn't done until the fibre install is completed. The engineer is booked for 5/11. I guess that means I'll miss the current rental saver price, and will end up having to pay the price increase
Dave
Dave
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Re: No line rental saver option when ordering FTTC?
06-10-2012 9:31 PM
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Signed up last week for FTTC & Home Phone. Just before the final submission button, I received the option to choose Line Rental Saver - even though I've not yet been given a date for my phone switch.
So there is definitely no need to wait until the phone switch is complete. I'd give Customer Services a call or use the Help Assistant (http://www.plus.net/help/?home=helptop) to raise a ticket.
So there is definitely no need to wait until the phone switch is complete. I'd give Customer Services a call or use the Help Assistant (http://www.plus.net/help/?home=helptop) to raise a ticket.
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Re: No line rental saver option when ordering FTTC?
17-10-2012 10:48 PM
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SaneDave
They have moved the date of the price increases to the 18/11 so you will still have chance to take up the current LRS price after your install date of 05/11
They have moved the date of the price increases to the 18/11 so you will still have chance to take up the current LRS price after your install date of 05/11
Message 7 of 7
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