No landline or internet for 3 days!!!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- No landline or internet for 3 days!!!
No landline or internet for 3 days!!!
09-09-2018 9:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No landline or internet for 3 days!!!
10-09-2018 12:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Kelbob1981,
I'm sorry that there is a fault on your landline at the moment and for any inconvenience that this is causing you.
Our tests found the external fault on 08/09 and this was raised to our suppliers for further investigation on the same day. Our supplier's estimated response time for external phone faults is 3 working days, so we should receive an update by midnight on 12/09 at the latest. However, being an external fault, if our suppliers are able to investigate and provide an update sooner then they will. Our faults team will be in touch with you once we have this update.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- No landline or internet for 3 days!!!