No incoming and outgoing calls
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No incoming and outgoing calls
07-08-2017 9:17 PM
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This problem existed a few months ago, at first the problem was only unable to receive calls and now I can't even make calls with it. I have talked to a person who guides me to fix the issue but no luck. All I want right now is to book an engineer and get this fixed asap.
Re: No incoming and outgoing calls
08-08-2017 9:37 PM
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No reply for one whole day
Re: No incoming and outgoing calls
08-08-2017 11:18 PM
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Have you raised a fault by phoning support or using the help menu on the member centre? This forum is not an official channel for reporting faults.
Re: No incoming and outgoing calls
08-08-2017 11:21 PM
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I've tried phoning them but one one picks up. Previously the mods were able to raise a ticket for me here.
Re: No incoming and outgoing calls
09-08-2017 1:39 AM
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Moderators are customers just like yourself with no access to Plusnet Systems.
Hopefully a member of staff will be along soon to offer support,
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: No incoming and outgoing calls
09-08-2017 8:58 AM
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Hi there,
Sorry about the lack of staff response on here.
Line tests are indicating the fault may lie at the exchange. I've reported that through to Openreach now. Our faults team will keep you updated via this ticket: https://www.plus.net/wizard/?p=view_question&id=155358591
Just a heads up, for future reference, you can test your phone line online here and if an external fault is detected it will automatically report it through to Openreach.
Anoush
Re: No incoming and outgoing calls
09-08-2017 9:56 PM
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Thank you for your help, I've tried using that link check many times but it always gives me an error or troubleshoot. The phone seems to be fixed now, thanks again.
Re: No incoming and outgoing calls
10-08-2017 1:54 PM
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