I submitted line fault ticket no. 81185443 on 12/2/2014. The update to my ticket was that it should be repaired by Monday 17th of Feb by BTOR. It is still not working and this is the latest update on the ticket from around 7am today.
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| We would like to inform you that your Help Assistant Question [ 81185443 ] has now been returned to the BOT - Phone Faults - Logged pool. A member of our Support Team will investigate your issue as soon as possible. |
Shouldn't my issue have been investigated at this point as it was suppose to be repaired by yesterday? I understand the weather has been a problem, but to be without a phone for a week is excessive. As I stated in the ticket I raised, my husband is disabled and a land line is very important for us. Would it be possible to have the calls to our land line forwarded to my mobile without charge as we've been without phone service for so long now?
As calls to Support frequently take over an hour in the queue to be answered, that's not an option to get updated. Replying to the support ticket itself usually takes a couple of days for a reply. And for the past 3 days the broadband has been even slower than it was originally with the phone line fault and has been disconnecting frequently. So I feel like posting here is my only option to find out what is going on.
Thanks in advance for any help you can give.
