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No home phone / dial tone

Highlighted
Hooked
Posts: 7
Registered: ‎10-11-2017

No home phone / dial tone

Hi,

 

I have been a subscriber to PlusNet before but have just recently resubscribed on Monday 21/09/20.

 

My broadband is working perfectly but my home phone is not. No dial tone. Nothing.

 

Please help.

2 REPLIES 2
Highlighted
Rising Star
Posts: 86
Thanks: 37
Fixes: 6
Registered: ‎20-04-2016

Re: No home phone / dial tone

You can do a line test that should auto report the fault here https://www.plus.net/help/phone/phone-line-troubleshooting/

Highlighted
Hooked
Posts: 7
Registered: ‎10-11-2017

Re: No home phone / dial tone

Thanks but I'd already tried that. No dial tone even direct from the test socket - and the link on that page to check if there's a problem with the exchange (https://www.plus.net/my-account/tools/phone-troubleshooter) doesn't seem to work.

 

However, I have just managed to get through on the Plusnet Support helpline (0800 432 0200) and they very quickly diagnosed a fault at the local exchange and have raised a ticket on my behalf:

 

Fault Type: Fail - Fault located at exchange (Openreach side of MDF)
Test Results: FAULT - Wiring fault between EvoTAM and legacy linecard.