No home phone / dial tone

[#1]

Hi,

I have been a subscriber to PlusNet before but have just recently resubscribed on Monday 21/09/20.

My broadband is working perfectly but my home phone is not. No dial tone. Nothing.

Please help.

[#2]

You can do a line test that should auto report the fault here https://www.plus.net/help/phone/phone-line-troubleshooting/

[#3]

Thanks but I'd already tried that. No dial tone even direct from the test socket - and the link on that page to check if there's a problem with the exchange (https://www.plus.net/my-account/tools/phone-troubleshooter) doesn't seem to work.

However, I have just managed to get through on the Plusnet Support helpline (0800 432 0200) and they very quickly diagnosed a fault at the local exchange and have raised a ticket on my behalf:

Fault Type: Fail - Fault located at exchange (Openreach side of MDF)
Test Results: FAULT - Wiring fault between EvoTAM and legacy linecard.