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No dial tone.

FIXED
JRC11
Dabbler
Posts: 13
Registered: ‎03-11-2016

No dial tone.

No dial tone. I've tested at the master socket test point with a corded 'phone. Can an OCE assist, please?

8 REPLIES 8
MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: No dial tone.

Hi @JRC11 

 

I have looked into your account and updated it with an open ticket regarding your phone issue. 

 

Take a look here to see the ticket. 

 

Thanks 

JRC11
Dabbler
Posts: 13
Registered: ‎03-11-2016

Re: No dial tone.

Thank you. The eng's report times are prior to me reporting a problem on the forum. The mention of two cabs suggests maintenance work which might explain the xdsl problems of late- now, of course dead. I'll await update.

Thanks again.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,440
Fixes: 1,511
Registered: ‎21-04-2017

Re: No dial tone.

Thanks for the info @JCR11

I've chased this up with our suppliers now, and I've been advised that we need to arrange an engineer visit to investigate this further. Can you reply to the text message I've sent or the ticket online here with your availability?

Drop us a reply back once you've done that and we'll pick this up.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team
JRC11
Dabbler
Posts: 13
Registered: ‎03-11-2016

Re: No dial tone.

I've replied to ticket viz: 'Any day, any time' Thanks.

JRC11
Dabbler
Posts: 13
Registered: ‎03-11-2016

Re: No dial tone.

Additional info. Cabling is underground ducting. Engineer should suitably authorised.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,440
Fixes: 1,511
Registered: ‎21-04-2017

Re: No dial tone.

Thanks for the info.

I've got the appointment booked in, updating your ticket with the date/timeslot and made our suppliers aware of the underground ducting.

Let us know how the visit goes.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team
JRC11
Dabbler
Posts: 13
Registered: ‎03-11-2016

Re: No dial tone.

Line problems, both 'phone and vdsl OK. Of interest to some members is that after a DLM resync G.inp was applied to both directions.

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 356
Fixes: 117
Registered: ‎26-03-2018

Re: No dial tone.

Fix

Hi @JRC11,

 

Thanks very much for getting back to us - I'm glad to hear that this fault is resolved now and I'm sorry for any inconvenience that you experienced whilst this was ongoing.


Please don't hesitate to get back in touch if there's anything else that you'd like us to look into.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team