No dial tone
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- Re: No dial tone
No dial tone
22-04-2020 7:16 PM
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Switched over from sky today, broadband and phone, broadband is working but I have no dialling tone, can’t speak to anyone on phone, customer service closes at 6. What do I do.
Re: No dial tone
22-04-2020 7:39 PM
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Welcome to the Forum @Samlw68
There might be Plusnet People around in the forum still this evening, but don't bank on it.
There is a series of checks at https://www.plus.net/help/phone/phone-line-troubleshooting/ They include a line test which would probably report faults to Plusnet/Openreach.
I put it like that because the test can give an error message but still generate a report. After you have run the test, and if it says oops!, look on your Plusnet account to see if it has created a ticket. You can check for tickets here - https://www.plus.net/wizard/?p=search
Re: No dial tone
23-04-2020 4:46 PM
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Thanks for getting in touch @Samlw68
We've tested your line and we can't see any issues remotely.
Can you confirm if you're still having issues today?
Re: No dial tone
23-04-2020 6:28 PM
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Hi everything is now working okay. 👍
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