No dial tone
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- Re: No dial tone
No dial tone
12-08-2018 1:53 PM
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I have reported my home phone has no dial tone on Friday monring and was advised 1 -3 WORKING days to repair it. By lunchtime I had received a text to say that my fault had been passed to [named] Open Reach engineer who would be contacting me.
No contact as yet but am I to assume that Open Reach are still in the 1950s regarding the working week? Do they really not work at weekends?
I do have internet and mobile so not a huge problem for me to make calls except folks calling my number hear my phone ring and then it goes to voicemail so I'm getting mobile calls asking why I haven't responded - very frustrating!!
Re: No dial tone
12-08-2018 4:48 PM
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Welcome to the forum.
@empyrean1 wrote:No contact as yet but am I to assume that Open Reach are still in the 1950s regarding the working week? Do they really not work at weekends?
They do, but not usually on routine residential faults.
The schedule you've outlined above seems about normal.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: No dial tone
13-08-2018 10:28 AM
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Welcome to the forums. I can't promise anything, but I'm hopeful you'll get some traction on this today. However, the official estimated response time is tomorrow at 5pm. If you've not heard anything then, we can chase for you.
Re: No dial tone
18-08-2018 2:06 PM
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I have exactly the same problem (TR0000009475028). No dial tone since Friday (17th) morning. First action schedule for Monday (20th).
It is the 21st century and a 24/7 society. Would I get better service if I was a business customer working from home?
A company the size of BTOR should be a 24/7 operation imho.
My FTTC broadband is working @ 50% speed so it cant be something serious like a broken cable or maybe I'm wrong?
Re: No dial tone
18-08-2018 4:33 PM
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BT Openreach are a 24/7/365 company.
However Plusnet only pay for a level of support from Openreach which isn't at that level. So cheaper prices from Plusnet means slower support agreements with their suppliers. It is an income/cost/profit balancing act at Plusnet.
If you want quick responses, you will need to find a supplier who pays for it and you will pay a lot more correspondingly.
Re: No dial tone
18-08-2018 6:11 PM
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Thanks. As a residential customer I don't think it matters much who I choose. My neighbours are supplied by a multitude of suppliers all of which use the BT infrastructure. We are all in the same boat. Hopefully somebody affected by the same fault pays for a better service!
Re: No dial tone
19-08-2018 3:20 PM
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Re: No dial tone
19-08-2018 3:45 PM
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@u123072 wrote:
@My FTTC broadband is working @ 50% speed so it cant be something serious like a broken cable or maybe I'm wrong?
With FTTC, if one leg of the pair is broken twixt cab and house, the broadband can often work at reduced speed, because RF can "jump the gap".
If telephony fails due to a copper fault twixt cab and exchange, the broadband will work as normal.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: No dial tone
19-08-2018 4:07 PM
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Thanks. All seems normal now. Ticket has not yet been updated though.
Re: No dial tone
20-08-2018 10:21 AM
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Hi @u123072, glad to hear it's sorted. I have updated the ticket.
Let us know if we can assist further.
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