cancel
Showing results for 
Search instead for 
Did you mean: 

No dial tone

tmsn
Hooked
Posts: 5
Thanks: 1
Registered: ‎20-12-2016

No dial tone

My landline phone has no dial tone. When I try to call it from my mobile it doesn't ring. I've tried plugging it directly into the master socket as instructed in the troubleshooting guide. Still no dial tone. When I run a test it returns the following: "The result of your line check is unclear".

I've tried the test a few times over the course of the last few days with the same result every time. I've noticed a couple of BT Openreach vans in my street, and in the next street, a couple of times over the last few days and thought maybe they already knew about the issue and were fixing it, but it persists.

4 REPLIES 4
geek26
Aspiring Pro
Posts: 192
Thanks: 30
Fixes: 2
Registered: ‎20-08-2016

Re: No dial tone

Hi there sorry to hear about this, have you raised a fault with the telephone troubleshooter here? If not I would advise you complete it asap 

James

tmsn
Hooked
Posts: 5
Thanks: 1
Registered: ‎20-12-2016

Re: No dial tone

Managed to get on chat and there's a problem at the exchange, so should be fixed in the next few days.

MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: No dial tone

Just to confirm, we're due a fix on Friday, though hopefully it'll be the sooner side of that.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
tmsn
Hooked
Posts: 5
Thanks: 1
Registered: ‎20-12-2016

Re: No dial tone

Yep, Friday is what I was told. Cheers!