No dial tone
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- No dial tone
No dial tone
20-12-2016 8:21 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My landline phone has no dial tone. When I try to call it from my mobile it doesn't ring. I've tried plugging it directly into the master socket as instructed in the troubleshooting guide. Still no dial tone. When I run a test it returns the following: "The result of your line check is unclear".
I've tried the test a few times over the course of the last few days with the same result every time. I've noticed a couple of BT Openreach vans in my street, and in the next street, a couple of times over the last few days and thought maybe they already knew about the issue and were fixing it, but it persists.
Re: No dial tone
20-12-2016 9:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there sorry to hear about this, have you raised a fault with the telephone troubleshooter here? If not I would advise you complete it asap
James
Re: No dial tone
20-12-2016 9:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Managed to get on chat and there's a problem at the exchange, so should be fixed in the next few days.
Re: No dial tone
20-12-2016 10:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just to confirm, we're due a fix on Friday, though hopefully it'll be the sooner side of that.
Matty
Re: No dial tone
20-12-2016 10:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yep, Friday is what I was told. Cheers!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page