No dial tone

[#1]

Hi there Plusnet  

i have no dial tone, fault checker say oops please call ......   getting no where with online chat and been on hold for customer support for 35 minutes now

Broadband is ok  I have checked filters and different phone no help.

Can you please run a line check and log it with BT?

thanks in advance

[#2]

Hi,

Thank you for contacting us, I am very sorry for your issue. So I can bring up your account could you please private message me your Username please.

Thank you,

Dan

[#3]

I have managed to locate your account and can confirm that the online fault that you attempted to raise did indeed go through.

This found an external fault at the local exchange and has been automatically raised to our suppliers for repair. They have updated the fault on their systems and are advising that the fault is estimated to complete within 72 hours.

This can be found on your account with any further updates on ticket number 139087124.

If you have any further queries please let us know and we will be happy to help.

[#4]

Many thanks will keep you posted

[#5 · Accepted solution]

Just to let you know the problems is now fixed

many thanks

[#6]

Great, glad to hear your issue is resolved.

I hope not but if you have any other issues please let us know.