@reader
Thanks for letting us know,
Also, sorry this wasn't picked up earlier. The agents name was Nemo (which is the coolest name I've ever heard by the way).
I will pass on the good feedback on your behalf.
@joaniem
Your appointment is still good for this morning. Let us know how you get on.
@floodfly
Your issue should be resolved by now. Hopefully your line is working.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet