No dial tone on land line but broadband still working - how to log a fault?

watercleaves · ‎24-10-2018

I can't phone for help because I have no dial tone.

I can't send the text for help because I don't have a mobile signal. ("Text PHONE to 07800008121")

There's nowhere on Plusnet's web site to report a fault on a land line.

What can I do?

jab1 · ‎24-02-2012

@watercleaves Try https://faults.plus.net

John

watercleaves · ‎24-10-2018

Thanks, I was able to open a case via the broadband fault report process!!

They've advised me it may take THREE DAYS to resolve the problem!

jab1 · ‎24-02-2012

Glad that worked. The three days is due to the way the system works - PN report it to OpenReach, and they have a two day window due to the Service Level Agreement.

When you are advised it is fixed, I suggest you check your broadband connection is performing as you would expect, as phone faults can also impact that side of the circuit.

John

Townman · ‎22-08-2007

@watercleaves wrote:

They've advised me it may take THREE DAYS to resolve the problem!

That is BT Openreach's target response time for RESIDENTAIL grade services ... which are not intended for to be used for time critical commercial purposes ... including WFH.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

corringham · ‎25-09-2015

@Townman wrote:

That is BT Openreach's target response time for RESIDENTAIL grade services ... which are not intended for to be used for time critical commercial purposes ... including WFH.

Or calling an ambulance?