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No dial tone, internet works.

J-Harns
Browser
Posts: 1
Registered: ‎11-08-2021

No dial tone, internet works.

Hi.

I can see this problem a few times here but now it's my turn.

Used the line checker which was inconclusive and followed the 'help' video instructions. Also tried a different working phone which didn't work either.

Any help much appreciated.

 

2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 28,436
Thanks: 6,262
Fixes: 1,454
Registered: ‎11-01-2008

Re: No dial tone, internet works.

Welcome to the Forum Smiley

You can raise a fault at https://faults.plus.net

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,354
Thanks: 9,232
Fixes: 1,481
Registered: ‎21-04-2017

Re: No dial tone, internet works.

Thanks for your post @J-Harns and welcome to our Community Forums.

I'm sorry to see your phone's not working.

I can see you've raised a fault ticket and we've reported this to Openreach. We've been given an estimated response time of by 13/08/21 23:59:59 for an engineer to go out and investigate further.

We'll update you as soon as we know more but feel free to post if you need any further help.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team