No dial tone, internet works.

J-Harns · ‎11-08-2021

Hi.

I can see this problem a few times here but now it's my turn.

Used the line checker which was inconclusive and followed the 'help' video instructions. Also tried a different working phone which didn't work either.

Any help much appreciated.

dvorak · ‎11-01-2008

Welcome to the Forum

You can raise a fault at https://faults.plus.net

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'

Gandalf · ‎21-04-2017

Thanks for your post @J-Harns and welcome to our Community Forums.

I'm sorry to see your phone's not working.

I can see you've raised a fault ticket and we've reported this to Openreach. We've been given an estimated response time of by 13/08/21 23:59:59 for an engineer to go out and investigate further.

We'll update you as soon as we know more but feel free to post if you need any further help.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet

No dial tone, internet works.

No dial tone, internet works.

Re: No dial tone, internet works.

Re: No dial tone, internet works.