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No dial tone and slow fiber speed

Mr_SWF
Newbie
Posts: 2
Registered: ‎03-01-2018

No dial tone and slow fiber speed

Hi guys,

 

I have just switched over my phone and fiber connection today from BT, but I have no dial tone on the phone and the router is really slow, only connecting at 8mb (normally around 30mb) , the phone rings but when i answer there is no one there and the call cuts off.  I'm guessing the speed issue is to do with the phone line not working properly?

I have taken the faceplate off and tried the test socket I have also tried a different wired phone but still no dial tone.  I tried the phone checker via the plusnet website but I keep getting an error message saying "oops something seems to have gone wrong"

Could someone offer any help please, many thanks.

2 REPLIES
Mr_SWF
Newbie
Posts: 2
Registered: ‎03-01-2018

Re: No dial tone and slow fiber speed

Now sorted after calling PN

Plusnet Help Team
Plusnet Help Team
Posts: 307
Thanks: 79
Fixes: 10
Registered: ‎07-12-2017

Re: No dial tone and slow fiber speed

Welcome to the Community Forums @Mr_SWF

 

Glad to hear it's sorted. Let us know if there is anything further we can help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team