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No dial tone and poor broadband

HaresEar
Grafter
Posts: 145
Thanks: 3
Registered: ‎02-10-2013

No dial tone and poor broadband

I rang customer services today using my mobile as I have no dial tone.

  My issue could not be dealt with as I was told that Plusnet systems are down.

The customer service person took my mobile number and said they would ring back.

I have rang again but call cannot be excepted.

Please can some one deal with this soon as I need my phone line so my elderly parents can ring me.

 

Thanks.

2 REPLIES 2
Buttercup
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 122
Fixes: 5
Registered: ‎08-04-2020

Re: No dial tone and poor broadband

Hi there @HaresEar,

 

I am sorry you were affected by our system issues earlier - I've gone ahead and raised this to our suppliers, as there is a fault on your phone line.

 

They've advised this should be fixed by midnight on 7th May.

 Jess Moore
 Plusnet Help Team
HaresEar
Grafter
Posts: 145
Thanks: 3
Registered: ‎02-10-2013

Re: No dial tone and poor broadband

Thanks.