No dial tone and poor broadband
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No dial tone and poor broadband
05-05-2020 5:35 PM
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I rang customer services today using my mobile as I have no dial tone.
My issue could not be dealt with as I was told that Plusnet systems are down.
The customer service person took my mobile number and said they would ring back.
I have rang again but call cannot be excepted.
Please can some one deal with this soon as I need my phone line so my elderly parents can ring me.
Thanks.
Re: No dial tone and poor broadband
05-05-2020 7:09 PM
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Hi there @HaresEar,
I am sorry you were affected by our system issues earlier - I've gone ahead and raised this to our suppliers, as there is a fault on your phone line.
They've advised this should be fixed by midnight on 7th May.
Re: No dial tone and poor broadband
05-05-2020 7:16 PM
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Thanks.
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