Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
No dial tone and no broadband
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- No dial tone and no broadband
No dial tone and no broadband
19-07-2014 4:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
After a very loud thunderstorm at around 6am this morning, we have no dial tone and we are unable to access to internet. We live in a semi rural area in the Vale of Glamorgan in South Wales.
We cannot get through on the phone to access support from Plusnet and I logged a report online at around 7am but no response.
Cannot get any info from Plusnet website or on any local BT power outages, or via either company's Twitter.
Can anyone advise?! Have tried calling our home phone but get answerphone.
We cannot get through on the phone to access support from Plusnet and I logged a report online at around 7am but no response.
Cannot get any info from Plusnet website or on any local BT power outages, or via either company's Twitter.
Can anyone advise?! Have tried calling our home phone but get answerphone.
Message 1 of 3
(731 Views)
2 REPLIES 2
Re: No dial tone and no broadband
19-07-2014 5:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ask a neighbour if their phone is working. If it is then it is almost certainly your line that has stopped working rather than some wider outage.
Unfortunately faults logged online currently take 2 to 3 days to reach the top of the queue and get looked at. And there are long waits (typically 30 minutes?) to get through to Plusnet technical support on the phone (0800 432 0200). But it may be worth the wait to kick things off a bit faster.
Unfortunately faults logged online currently take 2 to 3 days to reach the top of the queue and get looked at. And there are long waits (typically 30 minutes?) to get through to Plusnet technical support on the phone (0800 432 0200). But it may be worth the wait to kick things off a bit faster.
Message 2 of 3
(298 Views)
Re: No dial tone and no broadband
21-07-2014 11:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi afon223,
Sorry to hear that you have a fault. I can see that an engineer has completed some repairs in an attempt to resolve this earlier today. Is your phone now working?
Sorry to hear that you have a fault. I can see that an engineer has completed some repairs in an attempt to resolve this earlier today. Is your phone now working?
Message 3 of 3
(298 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- No dial tone and no broadband