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No dial tone. Troubleshooter "Oops, something seems to have gone wrong"

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Grafter
Posts: 235
Thanks: 2
Registered: ‎13-09-2007

Re: No dial tone. Troubleshooter "Oops, something seems to have gone wrong"

Going to be tricky this week fixing a timeslot. May not know until Mon or Tue what I can do.

Meanwhile, while I understand possible charge for fault on property, but also mentions charge if they find no fault. Bearing in mind that to me things seem to be working okay at the moment, but you've detected a fault, am I assure I won't be charged if they find no fault?

 

 

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Plusnet Help Team
Plusnet Help Team
Posts: 16,810
Thanks: 5,138
Fixes: 863
Registered: ‎21-04-2017

Re: No dial tone. Troubleshooter "Oops, something seems to have gone wrong"

Honestly, I don't think an engineer visit is required. Reading the engineer notes, it looks like they've detected no fault and if you're having no problems with your service, it's probably best to close the fault report?

 

Engineer Notes

The line has been proven good to the end customer's external termination. No fault conditions were detected towards the end customer. Please see additional information No answer on ring ahead number provided is landline. Line test on OGEA shows copper OK and fibre ports in sync at correct speeds no fault found. Travelled to customer and no one is home. Waited 15 mins still no one present. Need access to prove the circuit to the VDSL device. .

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Highlighted
Grafter
Posts: 235
Thanks: 2
Registered: ‎13-09-2007

Re: No dial tone. Troubleshooter "Oops, something seems to have gone wrong"

Speed test still looks good. Router logs show the odd link down, around once a day but immediate reconnect so maybe just normal operation.

I think it's probably best to close it then, as don't want to pay for a visit that finds nothing wrong.

Many thanks.

Plusnet Help Team
Plusnet Help Team
Posts: 16,810
Thanks: 5,138
Fixes: 863
Registered: ‎21-04-2017

Re: No dial tone. Troubleshooter "Oops, something seems to have gone wrong"

Aye, I'll get the fault report closed as it's engineer will likely find no fault as your service does appear to be working normally.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team