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No dial tone. Broadband running very very slow

nibbles
Dabbler
Posts: 11
Registered: ‎12-01-2014

No dial tone. Broadband running very very slow

Hi
Has anybody else experienced a problem where there is no dial tone on the phone (tried corded phone and still same problem) .  I've noticed that my broadband has gone from about 11mb down to about 1.9mb as well. 
Thanks
John
3 REPLIES 3
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,035
Fixes: 62
Registered: ‎15-06-2007

Re: No dial tone. Broadband running very very slow

probably means one wire of the two is broke - raise a phone fault
nibbles
Dabbler
Posts: 11
Registered: ‎12-01-2014

Re: No dial tone. Broadband running very very slow

Logged with support but not heard anything yet.
plusnettony
Plusnet Help Team
Plusnet Help Team
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: No dial tone. Broadband running very very slow

I've raised this for you and updated the support ticket. A fault was found and as it stands, you don't need an engineer visit (this may change).
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team