No dial tone, BB still working

[#1]

Please can someone take a look at the ‘question’ I have raised regarding a fault with our telephone line (it’s the only open ‘question’).
We have been unable to make or receive phone calls since Saturday: no dial tone, broadband is still working, tried the  concealed test socket which made no difference.
I tried ringing PlusNet (on Saturday) on my mobile and was told the queue was 30 minutes; so I raised a ticket online, hoping someone would look at least look in to it on the same day  :-\.
I know it was the weekend, but I would have expected some progress by now – I’m sure response times were quicker in the past  :(.

[#2]

Hello,
Sorry to hear your having issues with your phone line. Ive managed to get a line test run and discovered an external fault . Ive raised this up and it should be fixed by 17/06/15 at 23:59.

[#3]

Thank you for your reply & for looking in to the matter, Matt.
Hopefully the issue will be resolved by the 17th.

[#4]

Fingers crossed! if there are any delays our faults team will be in touch on the ticket I sent you