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No caller ID

marlbro
Not applicable
Posts: 2
Registered: ‎14-08-2015

No caller ID

Hello. I've had Plusnet for a few months now and my caller ID has never worked.
I am being billed for the service but Calling *#234# or *234# it says "The service requested is not available on this line"
Caller ID worked with my previous provider so I know the problem isn't my phone.
Could someone please look into this for me?
Thanks.
2 REPLIES 2
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: No caller ID

For some reason it hadn't been added to your account, I've ordered that now and it should be active later today.
I can see you've paid for 3 months whilst it hasn't been on, I'll go refund those now.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
marlbro
Not applicable
Posts: 2
Registered: ‎14-08-2015

Re: No caller ID

Thanks for the quick response Chris.
I'll check it out later.