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No broadband or telephone service

Linda21
Newbie
Posts: 1
Registered: ‎25-03-2020

No broadband or telephone service

Hi. Have had no broadband or telephone service for 2 days.

not able to get through to customer service as I keep getting cut off after about 15 mins.

hub has orange light and flashing ‘b’.

can anyone advise?

2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 27,024
Thanks: 5,355
Fixes: 1,339
Registered: ‎11-01-2008

Re: No broadband or telephone service


Moderators Note


This topic has been moved from Fibre to Home Phone

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,204
Thanks: 468
Fixes: 128
Registered: ‎27-04-2007

Re: No broadband or telephone service

Hi Linda, sorry to see there's been an issue. 

 

I've just checked your account and can see we've been looking into a line fault which has since been fixed. 

 

Please get back to us though if there's still an issue. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team