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No broadband or phone fault.

Posts: 1
Registered: ‎11-09-2017

No broadband or phone fault.

Hello I'm sorry to contact in this fashion but I do not know how else to contact Plusnet. 


I have tried to contact Plusnet but to no avail. I have been asking for my account to be sorted out regarding spurious calls not made from this number and I have been informed there is a fault. This fault has now developed into no broadband or line whatsoever. Could somebody please sort out this problem.

Tel No. [Removed]
User [Removed]
Moderator's note by Mike (Mav): Personal information removed from a public forum to an area that staff can see.

Moderator's note by Mike (Mav): Changed thread title to reflect issue.

Posts: 22,262
Thanks: 4,691
Fixes: 512
Registered: ‎06-04-2007

Re: No broadband or phone fault.

Moderator's note:

Post moved to its own thread in appropriate board and title changed.


Edit: Subsequently moved to the Phone board until the phone fault is fixed.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: No broadband or phone fault.

Hello there.


Sorry to hear you're having problems with your services. From reading the engineer notes, it looks like they need access to your property to complete a line test and rectify the problem.


I'll update your ticket to this effect shortly.



From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi