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No Voicemail Extra a week after ordering 😒

FIXED
198kHz
Seasoned Hero
Posts: 5,403
Thanks: 2,277
Fixes: 34
Registered: β€Ž30-07-2008

No Voicemail Extra a week after ordering 😒

Ordered Voicemail Extra on Friday 20 November. The Order Summary box showed the correct current monthly cost, new monthly cost, and charge for the remainder of the month, but...

No acknowledgement email received

No open or closed Questions

Still showing in Phone Control Panel as Awaiting Activation

Could a staff member please give the system a poke?

 

 

 

To err is human; to purr, feline
ADSL2+   Billion 8800NL
BT technician (Retired)
6 REPLIES 6
Gandalf
Plusnet Help Team
Plusnet Help Team
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Re: No Voicemail Extra a week after ordering 😒

Fix

Thanks for the post @198kHz 

Sorry to see the order's gone wrong. From what I can see your line had a voicemail product called Call Minder Premium for a long time, which isn't a product our systems are familiar with so it pretty much didn't know how to change it. 

I've manually put an order through to change the voicemail product to Call Minder Basic and activated Voicemail Extra in your account. The activation our side is instant but the order with suppliers should take up to 24 hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
198kHz
Seasoned Hero
Posts: 5,403
Thanks: 2,277
Fixes: 34
Registered: β€Ž30-07-2008

Re: No Voicemail Extra a week after ordering 😒

Thanks @GandalfπŸ™‚

Will post back on completion.

To err is human; to purr, feline
ADSL2+   Billion 8800NL
BT technician (Retired)
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,073
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Registered: β€Ž21-04-2017

Re: No Voicemail Extra a week after ordering 😒

No problem and sounds good.

As a heads up the order's set to complete tomorrow before midnight.

For some reason voicemail orders always take longer than other call features...

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,073
Thanks: 7,582
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Registered: β€Ž21-04-2017

Re: No Voicemail Extra a week after ordering 😒

Call Minder Basic has been activated on your line as of 30/11/20 01:43:14 Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
198kHz
Seasoned Hero
Posts: 5,403
Thanks: 2,277
Fixes: 34
Registered: β€Ž30-07-2008

Re: No Voicemail Extra a week after ordering 😒

All is good.  πŸ‘πŸΌ

Thanks @Gandalf .

To err is human; to purr, feline
ADSL2+   Billion 8800NL
BT technician (Retired)
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,073
Thanks: 7,582
Fixes: 1,277
Registered: β€Ž21-04-2017

Re: No Voicemail Extra a week after ordering 😒

Awesome! No problem at all, if there's anything else you'd need help with you know where to find us Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team