No Reminder For Line Rental Saver Renewal

[#1]

My Line Rental Saver expires on 13th October. The page says that I will get a renewal reminder before it expires which is now only 6 days away. When should I expect the reminder? It won't let me renew it at the moment.

Tick Tick!

[#2]

As far as I know you should be able to renew from a few months in advance, so that sounds like somethings a little off. Might need one of the staffers to sort this. Maybe another billing system issue-though if online won't work you might have to bite the bullet and call up since they won't be able to take a payment here or on chat.

[#3]

Call wait times are now about 30 minutes.

Working so can't wait for that sort of length of time on hold.

Chat line just gives a list of phone numbers (unless of course you're a prospective new customer).

[#4]

Hi @quelquod, I am sorry for the lengthy call wait times you have experienced. We are aware of this and are working towards bringing these down to a satisfactory level.

In regards to the Line Rental saver renewal, I am glad to see that since this post you have managed to renew it.

If you require any further assistance please do not hesitate to get back to us.

Thanks,

[#5]

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@Satss wrote:

Hi @quelquod, I am sorry for the lengthy call wait times you have experienced. We are aware of this and are working towards bringing these down to a satisfactory level.

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Thanks Satss,

A bit of a hollow chuckle as PN have been saying this exact same thing for at least the last 5 years while call waiting times have steadily increased and the chat line is always unavailable. In this case it took me a total of over an hour spread over 2 call attempts to resolve what was in any case a PN error, but I decided I couldn't wait too long on the forum in case I ran out of time.

Anyway many thanks to the CS guy (name withheld, sorry  ) who sorted it out quickly and without fuss.

I'm now crossing my fingers that I don't get charged twice.