No Reminder For Line Rental Saver Renewal
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No Reminder For Line Rental Saver Renewal
07-10-2018 5:45 PM - edited 08-10-2018 12:05 PM
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My Line Rental Saver expires on 13th October. The page says that I will get a renewal reminder before it expires which is now only 6 days away. When should I expect the reminder? It won't let me renew it at the moment.
Tick Tick!
Re: Line Rental Saver Renewal
07-10-2018 10:26 PM
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Re: Line Rental Saver Renewal
08-10-2018 11:43 AM - edited 08-10-2018 12:06 PM
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Call wait times are now about 30 minutes.
Working so can't wait for that sort of length of time on hold.
Chat line just gives a list of phone numbers (unless of course you're a prospective new customer).
Re: Line Rental Saver Renewal
08-10-2018 3:54 PM
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Hi @quelquod, I am sorry for the lengthy call wait times you have experienced. We are aware of this and are working towards bringing these down to a satisfactory level.
In regards to the Line Rental saver renewal, I am glad to see that since this post you have managed to renew it.
If you require any further assistance please do not hesitate to get back to us.
Thanks,
Re: Line Rental Saver Renewal
08-10-2018 6:56 PM
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@Satss wrote:
Hi @quelquod, I am sorry for the lengthy call wait times you have experienced. We are aware of this and are working towards bringing these down to a satisfactory level.
Thanks Satss,
A bit of a hollow chuckle as PN have been saying this exact same thing for at least the last 5 years while call waiting times have steadily increased and the chat line is always unavailable. In this case it took me a total of over an hour spread over 2 call attempts to resolve what was in any case a PN error, but I decided I couldn't wait too long on the forum in case I ran out of time.
Anyway many thanks to the CS guy (name withheld, sorry ) who sorted it out quickly and without fuss.
I'm now crossing my fingers that I don't get charged twice.
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