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No Phone/ or very very niosy nearly a week now.

dogbandit12
Not applicable
Posts: 1
Registered: ‎31-05-2014

No Phone/ or very very niosy nearly a week now.

This person as only a land line and is awaiting hospital surgery call. Over a week now and still no better. It is a exchange fault supposed to be repaired 29/5/14. No one been near exchange I live opposite.  Come on Plusnet this is serious.
5 REPLIES 5
picbits
Rising Star
Posts: 3,428
Thanks: 22
Registered: ‎18-01-2013

Re: No Phone/ or very very niosy nearly a week now.

Has it been reported and do you have the ticket number you can post up on here so a member of staff can find it more easily ?
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: No Phone/ or very very niosy nearly a week now.

Hi dogbandit12,
I can see that we've got you an engineer booked in to get this resolved for you. Please let us know if you have any further issues following this.
duncanjmountfor
Not applicable
Posts: 1
Registered: ‎03-06-2014

Re: No Phone/ or very very niosy nearly a week now.

I have reported an intermittent fault on my landline.  After it rained heavily about a week ago, I could not receive incoming calls at all although I could make outgoing calls.  At the moment, I can receive incoming calls but the line is noisy.  I think that water probably got into one of the electrical connections somewhere between the BT box in the street and my house.  When I called PlusNet I was surprised at how long the wait was to report a fault (15 mins) but I was pleased to speak to someone at PlusNet who spoke English in the same way as I do and who was also knowledgeable.  I suspect that the BT lines used by PlusNet for their "cheap" service are probably quite decrepit now and I am thinking of spending more to get a faster, more reliable optical fibre connection.  Not sure that it's worth it for what I use the landline and BB internet for.
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: No Phone/ or very very niosy nearly a week now.

You are under a sad misapprehension
All the broadband and phone services whether through a cheap or an expensive provider uses the same wires which are the responsibility of BT Openreach
You refer to a fibre optic connection
There are basically three types
Virgin cable if available
FTTC - Fibre to the cab which uses the same wires to your house
FTTP - Fibre to the premises which is only available in a few exchanges
In a few cities there are all fibre connections by another supplier but very very few
LinnPlusnet
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: No Phone/ or very very niosy nearly a week now.

Hi duncanjmountford,
I've updated Ticket: 86298322 with the information regarding the engineer's appointment. Please provide any updates for our Faults team on this ticket. The engineer is booked for 06/06/2014 between 1PM and 6PM.